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We understand the importance of providing our customers quality and convenient service. Therefore, we have provided a quick and easy way to submit a repair service request that enables you to track the progress of your repair online and with live updates.

Warranty Repairs
All warranty units must accompany a copy of the original purchase receipt/invoice with your name on the receipt. NO HAND WRITTEN RECEIPTS. Customers are responsible for the cost of shipping the defective product to FTH and JVCKenwood will pay for shipping cost back to the customers

Out Of Warranty Evaluations Fee - $35.00
There will be a $35 Evaluations Fee on all Out-Of-Warranty repairs. This $35 will provide you a detailed evaluation of repair and it is due upfront.

$35 evaluation fee will be credited towrds the final repair cost if you choose to approve the estimate and complete the repairs.

Out-Of-Warranty Labor Rates
Car Audio Labor Rate $80.00/hr + parts + S&H
Home Audio Labor Rate $80.00/hr + parts + S&H


Submit a New Repair Request
Select Manufacturer:
Enter Model #:
Enter Serial # (if available):
Under Warranty? Yes: No:
Purchase Date (yyyy-mm-dd)
(if available):
Proof of purchase from an authenticated Retailer? Yes: No:


Check Status of A Repair
Search By:
Serial #:
RMA #:
Full Name:
Zip Code: